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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Lisa Mein

November 22, 2023

5  out of  5 rating by Lisa Mein
"Very responsive and great rates! Highly recommend!"

Christina Garrenton

November 20, 2023

5  out of  5 rating by Christina Garrenton
"Kelly super friendly and helpful. Making changes to my policy were fast and effortless :)"

rick comtois

November 20, 2023

5  out of  5 rating by rick comtois
"Kelly Oates of CWSFIA has taken great care of me to date! Rick"

Jeff Zook

November 20, 2023

5  out of  5 rating by Jeff Zook
"Kelly was super responsive from the minute I called into the office and continued to follow-up throughout the process."

Kirstie Davis

November 17, 2023

5  out of  5 rating by Kirstie Davis
"Kelly Oates was fantastic getting my insurance switched over to a new to me truck! Very friendly and approachable demeanor."

Su-zi Perrenoud

November 17, 2023

5  out of  5 rating by Su-zi Perrenoud
"Kelly just assisted me and was kind behind words! I so appreciated his service and kindness."


November 17, 2023

5  out of  5 rating by Nick
"Let me tell you….I’ve been with State Farm for 20 years and I have moved between several different states. I’m currently on my way to Texas and found Carrie’s office which is close to my new place and I lucked out. Kelly has been unbelievable with everything. Great service, accurate, and always jumps right on things. This office is on point."

Sara Smith

November 17, 2023

5  out of  5 rating by Sara Smith
"Thanks to William for his quick and friendly service in making adjustments to our policy!"

Denise Geissen

November 17, 2023

5  out of  5 rating by Denise Geissen
"Hi I would give Kelly from state farm a five star they are awesome and friendly"

Donald Buchanan

November 15, 2023

5  out of  5 rating by Donald Buchanan
"Kelly Oates was very helpful. Great response from him getting our insurance Cards."

Lacy Michel

November 15, 2023

5  out of  5 rating by Lacy Michel
"Kelly was very helpful in getting me an umbrella binder and did so ASAP. Excellent service and very timely!!!"

Amy Huynh

November 15, 2023

5  out of  5 rating by Amy Huynh
"Jodie and Kelly are always so amazing. Our home car and my rental insurance is with State Farm due to them always being so attentive and accommodating. Looking forwards to our continued relationship with the Carrie Welch team!"

Megan Ocel

November 2, 2023

5  out of  5 rating by Megan Ocel
"Great service and very easy! David Brown was wonderful to talk to and work with when getting my insurance started."

ravi teja

October 26, 2023

5  out of  5 rating by ravi teja
"Got State Farm auto insurance had a very good experience"

Darrell Azar

October 25, 2023

5  out of  5 rating by Darrell Azar
"Some insurance agents try to sell you coverage that you don’t need or just more than you need. I was impressed that Kelly Oats worked to find the right product to fit my family’s needs and at a fair price."

Leah Hook

October 18, 2023

5  out of  5 rating by Leah Hook
"Kelly really took his time to follow-up with me and talk me through my car insurance quote! Would definitely recommend working with him."

Karen Hannigan

October 18, 2023

5  out of  5 rating by Karen Hannigan
"We have been a State Farm customer for over 30 years and transferred to Carrie Welch‘s office a year ago after our long time agent retired. We have been very pleased with the service we have received from this office. Thank you to Kelly, Robert, Alyssa, and Alex. You all have been very responsive and helpful every time we’ve needed anything."

Tony Aguilar

October 15, 2023

5  out of  5 rating by Tony Aguilar
"Awesome insurance definitely recommend provide quality customer service move claims fast"

Holly Ferguson

October 5, 2023

5  out of  5 rating by Holly Ferguson
"David was patient and kind and helped me get set up."

David E (Bioponica)

October 5, 2023

5  out of  5 rating by David E (Bioponica)
"Just transferred my State Farm auto insurance to The Carrie Welch firm. My agent, Kelly did a great job making this happen within an hour. Not only are the rates much more affordable, I was able to get tags and plates all in the same day."

Karen Gonzales

October 2, 2023

5  out of  5 rating by Karen Gonzales
"David was a wonderful agent to work. Professional, personable and knowledgeable! He has a smile in his voice."


September 19, 2023

5  out of  5 rating by ZACK LAWRENCE
"David was to the point and excellent at explaining my coverage. We completed the entire process in less than 30 min. FIVE STARS!!"

Luis Portales

September 18, 2023

5  out of  5 rating by Luis Portales
"I have received magnificent treatment from specialist David. Very patient with my terrible English. Collaborator. A truly professional treatment. Thank you"


September 14, 2023

5  out of  5 rating by S K
"Dominique Hill is my agent at the team with Carrie Welch State Farm. He is wonderful! I had an issue with a claim and he jumped into action and was kind, professional, and fast! He helped me so much. If you need fantastic car insurance and great customer service, call him!"

Teri Harkins

September 12, 2023

5  out of  5 rating by Teri Harkins
"I have been a satisfied client of the Carrie Welch State Farm office since moving to Lakeway 5 years ago and even more so after David Brown made me aware of an incredible opportunity to establish a new Personal Liability Umbrella Policy! He was thorough, professional and made it an easy set up. I’m a client for life!"